Why Companies Shouldn’t Use Robots In Chat is a rant about customer service by chat. Rob May wanted to cancel an account, and found the cancellation process to be difficult. From the character of responses, he could not determine if he was interacting with an human or with an IRC bot.
Why do I feel as if a time machine is on the threshold of having almost been activated?
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Author: Omer Zak
I am deaf since birth. I played with big computers which eat punched cards and spew out printouts since age 12. Ever since they became available, I work and play with desktop size computers which eat keyboard keypresses and spew out display pixels.
Among other things, I developed software which helped the deaf in Israel use the telephone network, by means of home computers equipped with modems. Several years later, I developed Hebrew localizations for some cellular phones, which helped the deaf in Israel utilize the cellular phone networks.
I am interested in entrepreneurship, Science Fiction and making the world more accessible to people with disabilities.
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